Urology Video VisitUrology Video Visit
Home / Contact Urology Video Visit – Private Telehealth Support
Men’s Telemedicine

Contact Urology Video Visit – Private Telehealth Support

We’re here to support you every step of the way. Whether you have questions about your telemedicine consultation, prescriptions, or privacy, our licensed U.S. care team is ready to assist — confidentially and promptly.

Start Consultation How it works
Contact_us

Your Health Questions Deserve Real Answers

At Urology Video Visit, we know that seeking care for sensitive men’s health issues can feel intimidating. That’s why we’ve made it easy to connect with our team in a way that’s private, respectful, and responsive. Whether you have questions about starting a consultation, prescriptions, billing, or privacy, we are here to help.

Ways to Contact Us

📞 Phone Support

For general assistance:
(310) 423-4700
(310) 423-4711 (fax)

Hours

Monday - Friday: 8AM-4PM
Saturday - Sunday: closed

For Medical Emergencies call 911
Urology service: 24/7

📍 Address

Cedars Sinai Academic Urology Practice

8635 West Third St, Suite 1070, Los Angeles, CA 90048

💻 Secure Patient Portal

Patients who have already booked a consultation can message their provider securely through our HIPAA-compliant portal. This ensures your medical details are always encrypted and protected.

When to Use Contact Support

  • Questions about starting a consultation
  • Questions about prescriptions, refills, or delivery
  • Assistance with technical issues during video calls
  • Requests for medical records or HIPAA privacy inquiries
  • Billing or payment concerns

For urgent medical issues such as chest pain, difficulty breathing, or inability to urinate, please call 911 immediately or go to your nearest emergency room. Telemedicine is not designed for emergencies.

Your Privacy Comes First

Because Urology Video Visit is a HIPAA-compliant platform, every message, email, or call is handled with strict attention to confidentiality.

  • Secure Messaging: Patient data is encrypted end-to-end.
  • No Data Sharing: We never sell your information.
  • Plain Packaging: If you contact us about prescriptions, rest assured that delivery is always discreet.

Reference: HHS – HIPAA and Telehealth

Frequently Asked Questions About Contacting Us

How quickly will I hear back? +
Most inquiries are answered within 24 hours on business days. Prescription refill questions are prioritized.
Can I speak directly to my provider? +
Yes. Once you are an active patient, you can communicate with your provider securely through the patient portal.
Is my personal health information safe if I email you? +
We encourage using the secure portal for any sensitive health information. General questions may be sent via email, but protected health details should only be shared through our encrypted platform.
What if I have a prescription delivery issue? +
Contact us immediately by email or phone. We will coordinate with the licensed pharmacy that filled your prescription to resolve the issue quickly.

Why Contact Us?

Many telemedicine sites feel anonymous — but we believe trust starts with accessibility and transparency. By giving you multiple secure ways to contact us, we demonstrate our commitment to:

  • Responsiveness – You won’t wait weeks for answers.
  • Transparency – No hidden barriers between you and our providers.
  • Support – From your first consultation to ongoing care, we’re available.

Take the Next Step

If you’re ready to begin your consultation, there’s no need to wait. You can connect directly with a licensed provider today. For other questions, our team is ready to help.

👉 Start Your Consultation Now — secure, discreet, and professional telemedicine care.

Compliance & Disclaimer

  • Urology Video Visit does not provide emergency medical services. For emergencies, call 911.
  • Prescriptions are issued only after evaluation by a U.S.-licensed provider.
  • All patient communications are handled in compliance with HIPAA privacy standards.
  • This page is for informational purposes and does not replace medical advice.